The Oxbridge Launchpad ("we," "us," or "our") values your privacy and is committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, and store your data when you engage with our services. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1. Information You Provide Directly:

During Registration: Name, email address, phone number, and age. For users under 18, we also collect parent/guardian details, including their name and email address.
Payment Information: Billing details necessary for transactions (handled securely via third-party payment processors).
Session Content: Recordings of 1-to-1 coaching sessions for safeguarding purposes.

1.2 Information Collected Automatically:

Website Usage Data: IP address, browser type, device information, and browsing behavior collected through cookies or similar technologies.
Log Data: Information about interactions with our website, such as login times and pages viewed.

1.3 Information from Third Parties:

Data provided by schools registering on behalf of students.

2. How We Use Your Information

2.1 Provide and improve our services:

Enroll users in courses and coaching sessions.
Facilitate communication and share session updates or recordings.

2.2 Safeguard users:

Record and store session content to ensure the safety of all participants.
Investigate and address safeguarding concerns.

2.3 Comply with legal obligations:

Maintain records for legal and regulatory purposes.

2.4 Send communications:

Notify users (and parents/guardians, where applicable) about service updates, reminders, and relevant information.
Share marketing communications, only with explicit consent.

2.5 Analyze usage:

Use anonymized data to improve our website and services.

3. How We Share Your Information

3.1 With Parents/Guardians:

For users under 18, parents/guardians may access session updates, summaries, and recordings upon request.

3.2 With Schools:

Where a school registers students, updates about their progress may be shared with authorized school representatives.

3.3 With Service Providers:

Third-party providers (e.g., payment processors, hosting platforms) who assist us in delivering services.

3.4 For Legal or Safeguarding Reasons:

To comply with legal obligations, enforce our terms, or respond to safeguarding concerns.

4. Data Retention

4.1 We retain personal data only as long as necessary for the purposes outlined in this policy

Session Recordings: Stored securely for 30 days and then permanently deleted unless required for legal or safeguarding purposes.
User Accounts: Retained for the duration of your engagement with our services. Inactive accounts will be deleted after 24 months.

4.2 Anonymized data may be retained indefinitely for analytical purposes.

5. Your Rights

5.1 Access and Correction:

Request access to or correction of the personal data we hold about you.

5.2 Data Deletion:

Request deletion of your personal data, subject to legal or safeguarding requirements.

5.3 Restrict Processing:

Request limitations on how we use your data.

5.4 Withdraw Consent:

Withdraw consent for marketing communications at any time.

6. Data Security

6.1 We implement industry-standard measures to protect your data from unauthorized access, alteration, or loss.
6.2 Session recordings are encrypted and stored securely, accessible only by authorized personnel.

7. Cookies and Tracking Technologies

7.1 We use cookies to enhance your browsing experience and collect analytics.
7.2 You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

9. Children’s Privacy

9.1 For users under 18:

We collect parent/guardian contact information to ensure transparency and oversight.

9.2 Parents/guardians may request access to their child’s data or recordings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or website updates.

Privacy Policy for The Oxbridge Launchpad